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Order Cancellation Request
Cancellation Requests Please log into your account for the latest information about your order status. If your order shows that it has begun processing, your order cannot be canceled at this time. The goal is to complete all standard shipping orders within the 5-7 business day in-home window. We are also upgrading shipping on these orders at Eddie Bauer’s expense in order to meet this timeline.
Request to Cancel Back-Order Item/s You can request to cancel your back ordered items by calling 1-800-426-8020, or chatting with a customer care specialist. Please note this is only a request and is not guaranteed.
Sold Out Inventory Though we strive for accuracy, occasionally the information on eddiebauer.com may contain errors, inaccuracies, or omissions in relation to product availability. Orders are sometimes canceled when items become unavailable or due to payment-related issues. Please contact Customer Service at 1-800-426-8020 if you have a question about your order.